More Effective Client Engagement
MORE EFFECTIVE CLIENT ENGAGEMENT
NOVA Systems provides specialist engineering and management professional services with a focus on defence, aerospace, communications, transport and utilities.
NOVA prides itself on its engineering excellence, customer focus and can-do attitude. All of NOVA’s consultants are expected to engage as professional service providers in a client-focused way.
Dr Lohmeyer collaborated with senior members of the NOVA team to design an induction program specifically aimed at introducing highly skilled engineers and technical experts to the communication, trust-building and negotiation skills required for effective, customer-focused client engagement. The program has become a central part of the internal skills building curriculum of NOVA consultants.
The feedback from participants and the project sponsor has been excellent and we are now (2019) in the fourth year of running the program in partnership with NOVA.