More Effective Client Engagement

Situation:   

NOVA Systems provides specialist engineering and management professional services with a focus on defence, aerospace, communications, transport and utilities.

Challenge:     

NOVA prides itself on its engineering excellence, customer focus and can-do attitude.  All of NOVA’s consultants are expected to engage as professional service providers in a client-focused way.

Action:         

Dr Lohmeyer collaborated with senior members of the NOVA team to design an induction program specifically aimed at introducing highly skilled engineers and technical experts to the communication, trust-building and negotiation skills required for effective, customer-focused client engagement.  The program has become a central part of the internal skills building curriculum of NOVA consultants.

Results:       

The feedback from participants and the project sponsor has been excellent and we are now in the third year of running the program in partnership with NOVA.

 
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Sponsor comment:

“I’ve know Matt for many years and he’s provided our managers with guidance and skills we use daily. I specifically sought out Matt to help us build a program which would give our employees a strong foundation to confidently handle the difficult issues arising in consulting situations. Nova has very experienced professionals who find Matt’s approaches thought provoking, interesting and directly applicable.

I don’t want our competitors using Matt, which is probably the strongest endorsement I can provide.”

Bret Barton,

Australian Operations Manager, NOVA Systems

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